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Cancellation Policy
GROUP CLASSES (CHILDREN)
1) All requests for a full refund (minus a non-refundable fee of $50) must be submitted to SpeakItaly NYC by email and be received at least 10 business days prior to the scheduled first day of class. If the request is made within the terms, a prorated monetary refund will be credited to the card used upon enrollment. If after attending the first class, your child needs to withdraw from the group, we can give you a credit for the remaining classes to use for another group course within 90 days, only when and if the group remains with a minimum number of three students in the class. No refund is given after the first class or for missed classes under any circumstances.
2) No make-up classes are included in the cost of the course unless agreed upon enrollment. You can buy 2 make-up classes at a discounted rate.
3) SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non compete agreement with SpeakItaly NYC
9) IN PERSON CLASSES: Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that she/he will be able to hear the doorbell. If you know you will be running late, please let her/him know beforehand.
10) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.
11) PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.
PRIVATE CLASSES (CHILDREN)
1) Private class packages must be used within 60 days from the last attended class and will expire after 6 months from purchase. No refund is allowed in any circumstance.
2)If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots.
3) The fee for private lessons is charged in full if cancellation is made less than 24 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered.
4) If your child doesn't like the first class, we will assign a new teacher and waive that class. We allow up to two changes of teachers​.
5) Speakitaly NYC reserves the right to reassign teachers after a set of classes has started if unforeseen circumstances occur. If a teacher resigns students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC.
6) If you arrive late, the teacher will still need to end your class at the time previously scheduled.
7) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.
8) PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.
9) Private packages are refundable only if the request is received within 24 hours of purchase. 10) The starting date of a new package must be no later than 6 months from purchase.
EVENTS, WORKSHOPS AND COOKING CLASSES
Tickets are non refundable nor exchangeable to other dates or Speakitaly NYC’s events. They are transferable to another attendee.
If the event is outside or the weather does not permit (NYS declares state of emergency) you will be given an option to reschedule. NO refunds allowed under any circumstances.
COOKING CLASS: We understand that although Speakitaly NYC prioritizes safety for its students, participation in the cooking classes and other activities hosted by Speakitaly NYC (the “Activities'') involves an inherent risk of injury and illness including cuts, falls, burns, allergic reactions, and other risks associated with preparing and consuming food. We further understand that the Activities may include food preparation, which will require the use of potentially dangerous kitchen equipment such as knives (safety knives where practicable), electric mixers, blenders, gas or electric stoves (induction burners where practicable), microwave ovens, conventional ovens, etc., and that other children or adults will be present during the Activities and working with the same equipment. We elect to allow the Student to participate in these activities and assume full responsibility for any loss, property damage or personal injury that we or our property may sustain as a result of the Student’s being engaged in such activities, whether caused by the negligence of Speakitaly NYC or otherwise. We acknowledge that we know of no medical reason why the student should not participate in the Activities, including, but not limited to food allergies or sensitivities of the Student or anyone in our household(s). In the event of an emergency, we give our consent to Speakitaly NYC to provide medical care to the Student or us, and to give authority to any emergency personnel to render immediate aid. I fully agree with the terms and conditions above.
SUMMER PROGRAM (CHILDREN)
All sales are final. There are no refunds or transfer of funds for other Summer Camp days or SpeakItaly NYC programs. If Speakitaly NYC cancels a program due to COVID, credits will be issued. If Speakitaly cancels a program due to low enrollment, a full monetary refund will be provided unless the parent or guardian agrees in receiving school credits. Such cancellation notice will be received at least a week prior to the beginning of the week.
Speakitaly NYC is not responsible for providing make-ups or issuing refunds for camp days missed as a result of vacation plans, scheduling conflicts, illness, emergencies, or other events beyond our control. There are no prorated fees for campers arriving after the start of the session or leaving before session completion.
LATE FEE: For each child signed out after the program's end time, the parent/guardian will be charged a late fee of $5.00. The parent/guardian will be charged an additional $1.00 for every minute after the initial 15 minutes for each child. A late fee must be paid for a child to continue in the program.
NYC COVID-19 UPDATED GUIDANCE to ensure the safety of our staff and students, Speakitaly NYC complies with the updated guidance issued by the City of New York for indoor spaces. You can review the most recent policy at nyc.gov/keytonycAs the situation continues to evolve, we reserve the right to cancel/postpone all in-person classes and activities, or to switch to virtual classrooms. No refunds are allowed for such situations.
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I have read and agree to the cancellation policy
I accept to comply with the NYC Covid-19 Guidance for indoor spaces.