SPEAKITALY NYC - Cancellation Policy Adult Classes (rev. 9/2024)


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GROUP CLASSES (ADULTS) 

  1. Level A1.1 & A1.1 Plus: All requests for a full refund for group courses/classes (minus a non-refundable fee of $50) must be submitted to SpeakItaly NYC by email and be received at least 10 business days before the scheduled first day of class. If the request is made within the terms, a prorated monetary refund will be credited to the card used upon enrollment. No refund is allowed if the request is received outside of these terms. 
  2. If after attending the first class, you need to withdraw from the group, we can give you a credit for the remaining classes to use for another group class within 90 days, only when and if the group remains with a minimum number of four students in the class. Such requests can be accepted only if received by email no later than 6 days after the first class. No refund is given after the first class or for missed classes under any circumstances.
  3. All other levels (other than A1.1): If you are a current student and your attendance is confirmed by phone or by email authorizing payment, no refund is allowed in any circumstance IF notified after 24 hours of said confirmation/enrollment. 
  4. If you are a new student and right after attending the first class you need to withdraw from the group, we can give you a credit for the remaining classes to use for another group class within 90 days, only when and if the group remains with a minimum number of three students in the class. No refund is given for missed classes under any circumstances.
  5. We may reschedule the start date of a course if we haven’t reached the minimum number of three students or decide to shorten the class by 30 minutes to avoid canceling the course altogether.. You will always be informed of the change. If you sign up for a group course in which only one or two students remain for any given reason after 3 times in a row, the class will change to 1 hour (for 90-minute groups) or 1h30 (for 120-minute groups) as the curriculum to cover will be completed in less time.
  6. SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC
  7. If you purchase a course/class for another person, you are the person who holds responsibility on behalf of such a person.
  8. Speakitaly reserves the right to cancel a student’s enrollment if their behavior is not considered proper or safe for both attendees and the teacher.
  9. IN-PERSON CLASSES: Please arrive 10 minutes before your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that she/he will be able to hear the doorbell. If you know you will be running late, please let her/him know beforehand.
  10. ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.
  11. All online classes will be recorded to benefit students who cannot attend. These recordings will be shared exclusively with the enrolled students who missed the class and will be available up to 7 days after the class upon written email to recordings@speakitalynyc.com. By participating in the online classes, you consent to the recording of the sessions and understand that these recordings will be made available to other students for educational purposes only. The recordings are intended solely for the students' use and shall not be distributed or shared outside of this context.
  12. PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.
  13. If a student transfers to a different course or service, whether initiated by us or upon the student's request, it is understood that the same terms and conditions remain applicable. This includes all provisions, rights, and obligations outlined in the original terms and conditions, even if not explicitly mentioned in the transfer agreement. By proceeding with the transfer, the student acknowledges and agrees to abide by the existing terms and conditions. 
  14. The makeup classes offered with the purchase of a full-term group course (or a minimum of 6 single classes) are redeemable only when a class is missed. For each missed class the student is entitled to 30 min complimentary class, up to 2 classes max (Level A1.1), and 45 min complimentary class, up to 2 classes max (Level A1.2-C1)) Additional make up time can be purchased separately. These minutes cannot be used for subsequent terms and must be scheduled and completed within the current term. If a student doesn’t miss a class, this additional time cannot be requested. These makeup classes will be conducted online and must be scheduled between 9 AM and 5 PM, Monday to Friday, with a teacher assigned by SpeakItaly NYC.

  15. The completion of the 8 and 10 week program for group classes does not guarantee the automatic passage to the next level as this is related to several factors such as the ability to speak, to write, and navigate grammar topics, for the whole group or for a single student. At the end of each term, our team will check and reassign the level when needed.

  16. The calendar for group classes is shared and agreed upon enrollment. Sessions are not necessarily consecutive and may vary depending on staff availability and/or emergencies.

PRIVATE CLASSES (ADULTS)

  1. Private packages are refundable only if the request is received within 24 hours of purchase. The starting date must be no later than 6 months from purchase.
  2. Private class packages must be used within 6 months from purchase or from the last attended class. If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots. No refund is allowed in any circumstance.  
  3. ​The fee for private lessons is charged in full if cancellation is made less than 36 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered. 
  4. Speakitaly NYC reserves the right to reassign teachers after a set of classes has started if unforeseen circumstances occur. If a teacher resigns students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC.
  5. If you don’t like your first class, we will assign you a new teacher and waive that class. We allow up to two changes of teachers.
  6. If you arrive late, the teacher will still need to end your class at the time previously scheduled.
  7. ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.
  8. PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.
  9. In the event that a student transfers to a different course or service, whether initiated by us or upon the student's request, it is understood that the same terms and conditions remain applicable. This includes all provisions, rights, and obligations outlined in the original terms and conditions, even if not explicitly mentioned in the transfer agreement. By proceeding with the transfer, the student acknowledges and agrees to abide by the existing terms and conditions. 
  10. For Semi-private classes, both parties must agree to the schedule before the beginning of the package. If any change is needed because one or both students cannot attend a specific date, the class can be added to the end of the package or rescheduled to another date only if agreed by both parties. The 36 hour cancellation policy remains in effect.

ALCOHOL CONSUMPTION AT SCHOOL

Speakitaly NYC neither provides nor condones alcoholic beverages on its premises nor can be expected to monitor its consumption. Accordingly, subscribing registrants agree not to seek to hold Speakitaly NYC LLC accountable for any injuries, even arguably sustained, caused by the consumption of alcoholic beverages before coming to our premises and when attending a class on our premises. I am responsible for all my actions and I fully understand that I am giving up substantial rights including the right to sue. I acknowledge that I am signing the agreement freely and voluntarily and intend by my signature below to be a complete and unconditional release of all liability to the greatest extent allowed by law.

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Signed by Maria Raffaella Galliani
Signed On: 9 September 2024


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Document name: SPEAKITALY NYC - Cancellation Policy Adult Classes (rev. 9/2024)
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