SPEAKITALY NYC - Cancellation Policy for Children Classes (rev.12/2022)


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RULES & DISCIPLINARY ACTIONS
SpeakItaly NYC is committed to providing an environment that fosters the physical and emotional well-being of all program participants. Creating a safe, enjoyable environment is the responsibility of Speakitaly NYC staff as well as program participants, and families. Discipline Actions are limited to verbal warnings, individual counseling, time out, and parent contact. Most discipline issues are minor and are easily resolved by the staff, the child, and the parents. However, serious infractions may result in immediate suspension or termination from the program. Examples include but aren’t limited to intentionally threatening/hurting others. Our discipline actions are meant to provide opportunities for children to learn responsibility and concern for others. All program sites are violence-free. We expect all staff members, program participants, and families to be respectful of others and the property of others.

GROUP CLASSES
All requests for a full refund for group courses/classes (minus a non-refundable fee of $50) must be submitted to SpeakItaly NYC by email and be received at least 10 business days prior to the scheduled first day of class. If the request is made within the terms, a prorated monetary refund will be credited to the card used upon enrollment. No refund is allowed if the request is received outside of these terms.

In case your child, after attending the first class, needs to withdraw from the group for medical reasons or a proven emergency, we can give you a credit for the remaining classes to use for another group course for the following term, only when and if the group remains with a minimum number of three students in the class.

No refund is given after the first class or for missed classes under any circumstances.

SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC

ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.

PACKAGES RENEWAL: Please be aware that all renewals for private or group classes made by email or phone are binding and subject to the cancellation policy signed upon enrollment and to the most updated one that is online at www.speakitalynyc.com

IN PERSON CLASSES: Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. We can’t guarantee that she/he will be able to hear the doorbell afterward. If you know you will be running late, please let her/him know beforehand.

PRIVATE CLASSES

The starting date of a package must be no later than 6 months from purchase. Private packages expire after 6 months from purchase. No refund is allowed in any circumstance.

The fee for private lessons is charged in full if cancellation is made less than 36 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered. We may decide to waive one late cancellation as a courtesy if a medical reason occurred.

If your child doesn't like the first class, we will assign a new teacher and waive that class. We allow up to two changes of teachers.

If you arrive late, the teacher will still need to end your class at the time previously scheduled.

If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots.

SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC

ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.

PACKAGES RENEWAL: Please be aware that all renewals for private or group classes made by email or phone are binding and subject to the cancellation policy signed upon enrollment and to the most updated one that is online at www.speakitalynyc.com

IN PERSON CLASSES: Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. We can’t guarantee that she/he will be able to hear the doorbell afterward. If you know you will be running late, please let her/him know beforehand.

SUMMER CAMP: All sales are final. There are no refunds or transfer of funds for other Summer Camp days or Speakitaly NYC programs.. If Speakitaly NYC cancels a program due to COVID, credits will be issued. If Speakitaly cancels a program due to low enrollment, a full monetary refund will be provided unless the parent or guardian agrees in receiving school credits. Such cancellation notice will be received within two weeks prior to the beginning of the week.

Speakitaly NYC is not responsible for providing make-ups or issuing refunds for camp days missed as a result of vacation plans, scheduling conflicts, illness, emergencies, or other events beyond our control. There are no prorated fees for campers arriving after the start of the session or leaving before session completion.

PACKAGES RENEWAL: Please be aware that requests to add days to the enrollment made by email or phone are binding and subject to the cancellation policy signed upon enrollment and to the most updated one that is online at www.speakitalynyc.com

LATE FEE: For each child signed out after the program's end time, the parent/guardian will be charged a late fee of $5.00. The parent/guardian will be charged an additional $1.00 for every minute after the initial 15 minutes for each child. A late fee must be paid for a child to continue in the program.

FIELD TRIP WAIVER
SpeakItaly NYC will provide reasonable supervision of the participants within its care and control. The supervision will be appropriate for the ages of the participants, but Speakitaly NYC is not an insurer of the safety of any participants, nor can it supervise all movements of all participants at all times. There are certain risks in walking to the destination and being at the final destination. I agree that no employee or volunteer has any personal liability unless he or she has acted recklessly, wantonly, or intentionally injured my child.
USE OF SUNSCREEN: Parents are strongly encouraged to apply sunscreen in the morning before dropping their children off at camp. Speakitaly NYC is not responsible if your child gets sunburnt

EVENTS, WORKSHOPS AND COOKING CLASSES
Tickets are non refundable nor exchangeable to other dates or Speakitaly NYC’s events. They are transferable to another attendee.

If the event is outside or the weather does not permit (NYS declares state of emergency) you will be given the option to reschedule. NO refunds are allowed under any circumstances.


COOKING CLASS: We understand that although Speakitaly NYC prioritizes safety for its students, participation in the cooking classes and other activities hosted by Speakitaly NYC (the “Activities'') involves an inherent risk of injury and illness including cuts, falls, burns, allergic reactions, and other risks associated with preparing and consuming food. We further understand that the Activities may include food preparation, which will require the use of potentially dangerous kitchen equipment such as knives (safety knives where practicable), electric mixers, blenders, gas or electric stoves (induction burners where practicable), microwave ovens, conventional ovens, etc., and that other children or adults will be present during the Activities and working with the same equipment. We elect to allow the Student to participate in these activities and assume full responsibility for any loss, property damage or personal injury that we or our property may sustain as a result of the Student’s being engaged in such activities, whether caused by the negligence of Speakitaly NYC or otherwise. We acknowledge that we know of no medical reason why the student should not participate in the Activities, including, but not limited to food allergies or sensitivities of the Student or anyone in our household(s). In the event of an emergency, we give our consent to Speakitaly NYC to provide medical care to the Student or us, and to give authority to any emergency personnel to render immediate aid. I fully agree with the terms and conditions above.


NYC COVID-19 UPDATED GUIDANCE to ensure the safety of our staff and students, Speakitaly NYC complies with the updated guidance issued by the City of New York for indoor spaces. You can review the most recent policy at nyc.gov/keytonycAs the situation continues to evolve, we reserve the right to cancel/postpone all in-person classes and activities, or to switch to virtual classrooms. No refunds are allowed for such situations.


MOMMY AND ME CLASSES

RULES & DISCIPLINARY ACTIONS
Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that she/he will be able to hear the doorbell. If you know you will be running late, please let her/him know beforehand.
For Mommy and Me class only 1 caregiver is allowed.
The Caregiver must stay during the class and look after his/her child. We have limited space and no exceptions are allowed.
Caregivers must ensure that the child is supervised and that he/she doesn’t damage SpeakItaly’s premises or dirty surfaces that will be used for the activities. No stepping on tables, window seals, sofas, and benches will be tolerated.
Arrival time is 5 minutes prior to your class start time, please DO NOT arrive earlier. The teacher has other classes and you may have to wait outside. Once in the space, please wait for the teacher in our designated waiting area: please do not occupy the classroom or the kitchen.
Please be on time. On-going classes cannot be interrupted, therefore if you arrive more than 5 minutes late, you may lose your class or not be able to finish in time.
Caregivers can go in and out of the premises at any given time, if you are participating at a drop-off class, you can come back for pick-up only. No one can stay in the waiting area for the entire class.
The activity you signed up for only happens in one classroom or designated areas so no one is allowed in other areas.
Please hang your jackets in the designated area and don’t leave your belongings around. We are not responsible for any loss.
If you need to change diapers, please use the bathroom. Please avoid using common areas, tables, or benches: those are used by many people and therefore are not suitable for such purposes. Once done, please place the diaper in a ziplock bag and dispense it in the trash can in the kitchen.
The staff bathroom is not to be used by the public as per the sign on the door. It is a restricted area accessible by our personnel only.
If you need to have access to the kitchen for any other purpose, please ask one of our team members as that is a restricted area for staff only.
It is allowed for your child to have a snack during class and/or while waiting for their class, but please make sure to clean up after them as a courtesy to other customers coming after you. Our common areas are kept clean to ensure everyone has a pleasant experience so we kindly ask you to be mindful of that.

PHOTO RELEASE AGREEMENT
I hereby grant and authorize Speakitaly NYC the right to take, edit, alter, copy, exhibit, publish, distribute and make use of any picture or video taken of me (or my child, if minor) to be used in and/or for any lawful purpose. This authorization extends to all media, formats, and markets that are now known or later discovered. This authorization shall continue indefinitely unless I otherwise revoke this authorization in writing.

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Signed by Maria Raffaella Galliani
Signed On: 29 December 2022


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Document name: SPEAKITALY NYC - Cancellation Policy for Children Classes (rev.12/2022)
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13 May 2021 12:25 ESTSPEAKITALY NYC - Cancellation Policy for Children Classes (rev.12/2022) Uploaded by Maria Raffaella Galliani - info@speakitalynyc.com IP 73.196.82.42