SPEAKITALY NYC - Cancellation Policy for Services (rev.5/2024)



1. When a project is commissioned and paid, the order cannot be canceled unless the cancellation email is received within 15 minutes of the payment. No refund is given under any circumstances outside of this time window.

2 The commissioner is solely responsible for providing the correct documentation and he/she is also responsible to know exactly what is meant to be done in order to fulfill the purpose of the project unless the commissioner has completed a paid consultation with Speakitaly NYC’s team via phone or in person.

3. We are not responsible if the commissioner submits an old record or a wrong version of the record and the document needs to be redone/resubmitted. If a document is rejected and needs to be submitted again, the commissioner must pay for new associated fees.

4. Once the translation is completed, the commissioner is responsible for a final review before receiving a signed copy. We don’t use software, so human errors can be present.

5 Our translators must type what is in the document even when it clearly presents mistakes. No exceptions.

6. The data and documents that you provide will be used exclusively to translate and obtain documents and services related to assisting in Dual Citizenship. We will not disclose any personal information to third parties except for the agencies involved in the process such as the Italian consulate, official agencies appointed by the Italian consulates, and US governmental agencies that are the repositories of the vital record documents involved in the citizenship process. The exchange of information with said entities is generally performed via email, phone, or by upload on a secure online platform (i.e. VitalChek). Under no circumstances is your data sold to third parties or used or shared with individuals or entities not involved in the process.

7. After receiving notification that your documents are ready, we will notify you to arrange a pick-up or a shipping order. Speakitaly won’t be responsible for the loss of such documents after 5 business days unless agreed differently upon confirmation of the project. If we can’t store them and you don’t reply to us, your documentation will be mailed via regular USPS mail.

8. If you have a scheduled consultation, it can be rescheduled one time if the note is received no later than 36h before the scheduled day/time.

9. If your consultation lasts less the unused time is lost as the time was reserved. If your consultation exceeds your booked time, you will be charged for the extra minutes according to standard rates. (current rate per minute).

10. For Record Search: If the information provided turns out to be incorrect SpeakItaly will bill for a new search. It is your responsibility to make sure it is all correct.

11. CILS and CELI Exam fee is non-refundable. If you have a medical emergency, we can try to submit your request to the issuing University but we cannot guarantee they will accept your request.

12. For CILS and CELI certificates: We keep them for 4 weeks from receipt, after that, we are not responsible for holding on to them, and may not be available anymore once you realize you do need them for your citizenship application. Mailing costs will always be clear in the email Speakitaly NYC sends out as soon as the certificates are in our hands.

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Signed by Maria Raffaella Galliani
Signed On: 10 May 2024

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Document name: SPEAKITALY NYC - Cancellation Policy for Services (rev.5/2024)
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30 March 2022 11:59 EDTSPEAKITALY NYC - Cancellation Policy for Services (rev.5/2024) Uploaded by Maria Raffaella Galliani - info@speakitalynyc.com IP