Pagamento

Terms & Conditions for Services

Adult Classes

GROUP CLASSES (ADULTS) 

1. Level A1.1 (only):  (1)All requests for a full refund for group courses/classes (minus a non-refundable fee of $100) must be submitted to SpeakItaly NYC by email and be received at least 14 business days before the scheduled first day of class. If the request is made within the terms, a prorated monetary refund will be credited to the card used upon enrollment. No refund is allowed if the request is received outside of these terms. 
2. If you need to withdraw from the group after attending the first class, we can issue a credit for the remaining classes to be used toward another group class within 90 days—provided the original group still meets the minimum requirement of four students. No credit will be provided if the group doesn’t meet the minimum requirement of 4 students. Credit requests must be submitted via email no later than 6days after the first class. Please note that no refunds will be issued after the first class or for any missed classes, under any circumstances.
3. If you are a new student and right after attending the first class, you need to withdraw from the group, we can give you a credit for the remaining classes to use for another group class within 90 days, only when and if the group remains with a minimum number of four students in the class. No refund is given for missed classes under any circumstances.
4. If, for any reason (such as withdrawals, student transfers to another class, or other circumstances), a course ends up with only one student enrolled, that student will be asked to switch to a set of private classes and the number of private classes will be calculated based on the current private class rate and the amount already paid for the group course.
5. The calendar for group classes is shared and agreed upon confirmation. The confirmation of the class is sent via email a few days before the start date. Sessions are not necessarily consecutive and may vary depending on staff availability, bank holidays and/or emergencies.
6. Every enrollment for courses higher than A1.1 is subject to approval via a placement test.
7. We may reschedule the start date of a course if we haven’t reached the minimum number of three students or decide to shorten the class by 30 minutes to avoid canceling the course altogether. You will always be informed of the change. If you sign up for a group course in which two students remain for any given reason after 3 times in a row, the class will change to 1 hour (for 90-minute groups) as the curriculum to cover will be completed in less time.
8. All other levels (other than A1.1): If you are a current student and your attendance is confirmed by phone or by email authorizing payment, no refund is allowed in any circumstance, IF notified after 24 hours of said confirmation/enrollment. 
9. PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.
10. SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund, nor can they entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC
11. If you purchase a course/class for another person, you are the person who holds responsibility on behalf of such a person.
12. Speakitaly reserves the right to cancel a student’s enrollment if their behavior is not considered proper or safe for both attendees and the teacher.
13. IN-PERSON CLASSES: Please arrive 10 minutes before your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that they will be able to hear the doorbell. If you know you will be running late, please let them know beforehand by email.
14. ONLINE CLASSES: (1) No attendees other than the registered student are allowed during the lesson (2) All online classes will be recorded to benefit students who cannot attend. These recordings will be shared exclusively with the enrolled students who missed the class and will be accessible for 7 days after the class upon written email to recordings@speakitalynyc.com. By participating in the online classes, you consent to the recording of the sessions and understand that these recordings will be made available to other students for educational purposes only. The recordings are intended solely for the students’ use and shall not be distributed or shared outside of this context.
15. If a student transfers to a different course or service, whether initiated by us or upon the student’s request, it is understood that the same terms and conditions remain applicable. This includes all provisions, rights, and obligations outlined in the original terms and conditions, even if not explicitly mentioned in the transfer agreement. By proceeding with the transfer, the student acknowledges and agrees to abide by the existing terms and conditions. 
16. The makeup classes offered with the purchase of a full-term group course (or a minimum of 6 single classes) are redeemable only when a class is missed. For each missed class, the student is entitled to 30/45 min online complimentary class (depending on the type of courses you are enrolled to), up to two classes max. Additional make up time can be purchased separately. These minutes cannot be used for subsequent terms and must be scheduled and completed within the current term. If a student doesn’t miss a class, this additional time cannot be requested. These makeup classes will be conducted always online and must be scheduled between 10 AM and 5 PM, Monday to Friday, with a teacher assigned by SpeakItaly NYC, not necessarily the instructor teaching your course.
17. The completion of the 8 or 10-week program for group classes does not guarantee the automatic passage to the next level, as this is related to several factors such as the ability to speak, write, and navigate grammar topics, for the whole group or for a single student. At the end of each term, our team will check and reassign the level when needed.
18. All sales are final for products on weekly or seasonal promotions.

PRIVATE, SEMI-PRIVATE, AND PRIVATE GROUP CLASSES (ADULTS)

1. Private packages are refundable only if the request is received within 24 hours of purchase. The starting date must be no later than 6 months from purchase.
2. Private class packages must be used within 6 months from purchase or the last attended class. If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots. No refund is allowed under any circumstances.  
3. The fee for private lessons is charged in full if cancellation is made less than 36 (thirty-six) hours in advance. Your cancellation must be received during business hours (Monday-Friday 9AM to 7PM) to be considered; this means that for weekend classes, a 62 (sixty-two) hour advance notice is required. 
4. Speakitaly NYC reserves the right to reassign teachers after a set of classes has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund, nor can they entertain any paid teaching relationship with such teacher,as he/she is bound by a non-compete agreement with SpeakItaly NYC.
5. If you don’t like your first class, we will assign you a new teacher and waive that class. We allow up to two changes of teachers​.
6. If you arrive late, the teacher will still need to end your class at the time previously scheduled.
7. ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.
8. PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.
9. TRANSFER: If a student transfers to a different course or service, whether initiated by us or upon the student’s request, it is understood that the same terms and conditions remain applicable. This includes all provisions, rights, and obligations outlined in the original terms and conditions, even if not explicitly mentioned in the transfer agreement. By proceeding with the transfer, the student acknowledges and agrees to abide by the existing terms and conditions. 
10. For Semi-private classes, both parties must agree to the schedule before the beginning of the package. If any change is needed because one or both students cannot attend a specific date, the class can be added to the end of the package or rescheduled to another date only if agreed upon by both parties. The 36-hour cancellation policy remains in effect.
11. The enrollment for semi private classes or any private group is not refundable nor exchangeable for any other service offered by Speakitaly
12. All sales are final for products on weekly or seasonal promotions.

ALCOHOL CONSUMPTION AT SCHOOL

Speakitaly NYC neither provides nor condones alcoholic beverages on its premises, nor can be expected to monitor its consumption. Accordingly, subscribing registrants agree not to seek to hold Speakitaly NYC LLC accountable for any injuries, even arguably sustained, caused by the consumption of alcoholic beverages before coming to our premises and when attending a class on our premises. I am responsible for all my actions, and I fully understand that I am giving up substantial rights, including the right to sue. I acknowledge that I am signing the agreement freely and voluntarily and intend by my signature below to be a complete and unconditional release of all liability to the greatest extent allowed by law.

Children Classes

RULES & DISCIPLINARY ACTIONS

SpeakItaly NYC is committed to providing an environment that fosters the physical and emotional well-being of all program participants. Creating a safe, enjoyable environment is the responsibility of Speakitaly NYC staff as well as program participants and families. Discipline Actions are limited to verbal warnings, individual counseling, time-out, and parent contact. Most discipline issues are minor and are easily resolved by the staff, the child, and the parents. However, serious infractions may result in immediate suspension or termination from the program. Examples include, but aren’t limited to, intentionally threatening/hurting others. Our discipline actions are meant to provide opportunities for children to learn responsibility and concern for others. All program sites are violence-free. We expect all staff members, program participants, and families to be respectful of others and the property of others.

GROUP CLASSES

1. 100% refundable up to 14 business days after enrollment, minus a $100 restocking fee. If, after attending the first class, your child needs to withdraw from the group, no refund is allowed if the request is received outside of these terms.
2. In case your child, after attending the first class, needs to withdraw from the group for medical reasons or a proven emergency, we can give you a credit for the remaining classes to use for another group course or private classes for the following term, only when and if the group remains with a minimum number of four students in the class.
3. No refund is given after the first class or for missed classes under any circumstances.
4. SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund, nor can they entertain any paid teaching relationship with such a teacher, as a non-compete agreement with SpeakItaly NYC binds them.
5. If a child misses one or more classes during the purchased term, they are entitled to attend one make-up class free of charge. The make-up class is scheduled for all eligible students at the end of each term. This benefit is only available to customers who have purchased a full-term package or a pro-rated package covering the full term.

ONLINE CLASSES

No attendees other than the registered student are allowed during the lesson.

IN PERSON CLASSES

Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. We can’t guarantee that they will be able to hear the doorbell afterward. If you know you will be running late, please let them know

PACKAGES RENEWAL

Please be aware that all renewals for private or group classes made by email or phone are binding and subject to the cancellation policy signed upon enrollment and to the most updated one that is online at www.speakitalynyc.com

PRIVATE CLASSES

1. The starting date of a package must be no later than 6 months from purchase. Private packages expire after 6 months from purchase. No refund is allowed under any circumstances.
2. The fee for private lessons is charged in full if cancellation is made less than 36 (thirty-six) hours in advance. Your cancellation must be received during business hours (Monday-Friday 9AM to 7PM) to be considered; this means that for weekend classes, a 62 (sixty-two) hour advance notice is required. 
3. If your child doesn’t like the first class, we will assign a new teacher and waive that class. We allow up to two changes of teachers.
4. If you arrive late, the teacher will still need to end your class at the time previously scheduled.
5. If classes are suspended by the student for any reason for longer than 3 weeks, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots.
6. SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund, nor can they entertain any paid teaching relationship with such a teacher, as a non-compete agreement with SpeakItaly NYC binds them.

ONLINE CLASSES

No attendees other than the registered student are allowed during the lesson.

IN PERSON CLASSES

Please arrive 10 minutes before your class and no later than 10 minutes after the starting time to avoid interruptions during class. We can’t guarantee that she/he will be able to hear the doorbell afterward. If you know you will be running late, please let them know beforehand by email.

PACKAGES RENEWAL

Please be aware that all renewals for private or group classes made by email or phone are binding and subject to the cancellation policy signed upon enrollment and to the most updated one that is online at www.speakitalynyc.com

Please be aware that requests to add days to the enrollment made by email or phone are binding and subject to the cancellation policy signed upon enrollment and to the most updated one that is online at www.speakitalynyc.com

SUMMER CAMP

All sales are final. There are no refunds or transfers of funds for other Summer Camp days or Speakitaly NYC programs. If Speakitaly NYC cancels a program due to a force majeure, credits will be issued. If Speakitaly cancels a program due to low enrollment, a full monetary refund will be provided unless the parent or guardian agrees to receive school credits. Such a cancellation notice will be received within two weeks before the beginning of the week.

Speakitaly NYC is not responsible for providing make-ups or issuing refunds for camp days missed as a result of vacation plans, scheduling conflicts, illness, emergencies, or other events beyond our control. There are no prorated fees for campers arriving after the start of the session or leaving before session completion.

LATE FEE (SUMMER CAMP)

For each child signed out after the program’s end time, the parent/guardian will be charged a late fee of $5.00. The parent/guardian will be charged an additional $1.00 for every minute after the initial 15 minutes for each child. A late fee must be paid for a child to continue in the program.

FIELD TRIP WAIVER

SpeakItaly NYC will provide reasonable supervision of the participants within its care and control. The supervision will be appropriate for the ages of the participants, but Speakitaly NYC is not an insurer of the safety of any participants, nor can it supervise all movements of all participants at all times. There are certain risks in walking to the destination and being at the final destination. I authorize my child to participate in field trips organized by SpeakItaly NYC. I understand that staff will provide appropriate supervision, but that SpeakItaly NYC is not responsible for unforeseen incidents or accidents. I acknowledge that there are risks involved in walking and participating in activities outside the regular location. I release SpeakItaly NYC and its staff from any liability, unless due to reckless or intentional misconduct.

Sunscreen: Parents are strongly encouraged to apply sunscreen to their child before drop-off. SpeakItaly NYC is not responsible for any sunburns that may occur if sunscreen is not applied.

EVENTS, WORKSHOPS AND COOKING CLASSES

1. Tickets are non-refundable or exchangeable to other dates or Speakitaly NYC’s events. They are transferable to another attendee.
2. If the event is outside or the weather does not permit (NYS declares a state of emergency), you will be given the option to reschedule. NO refunds are allowed under any circumstances.

COOKING CLASS

We understand that although Speakitaly NYC prioritizes safety for its students, participation in the cooking classes and other activities hosted by Speakitaly NYC (the “Activities”) involves an inherent risk of injury and illness, including cuts, falls, burns, allergic reactions, and other risks associated with preparing and consuming food. We further understand that the Activities may include food preparation, which will require the use of potentially dangerous kitchen equipment such as knives (safety knives where practicable), electric mixers, blenders, gas or electric stoves (induction burners where practicable), microwave ovens, conventional ovens, etc., and that other children or adults will be present during the Activities and working with the same equipment. We elect to allow the Student to participate in these activities and assume full responsibility for any loss, property damage, or personal injury that we or our property may sustain as a result of the Student’s being engaged in such activities, whether caused by the negligence of Speakitaly NYC or otherwise. We acknowledge that we know of no medical reason why the student should not participate in the Activities, including, but not limited to, food allergies or sensitivities of the Student or anyone in our household(s). In the event of an emergency, we give our consent to Speakitaly NYC to provide medical care to the Student or us, and to give authority to any emergency personnel to render immediate aid. I fully agree with the terms and conditions above.

FORCE MAJEURE 

In the event of an emergency, all in-person classes and activities will be transitioned to virtual classrooms. The money paid for in-person classes will be converted based on the online course cost, and no refunds will be issued for these situations.

MOMMY AND ME CLASSES

1. Please arrive 10 minutes before your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that they will be able to hear the doorbell. If you know you will be running late, please let them know beforehand.
2. For Mommy and Me class, only 1 caregiver is allowed.
3. The Caregiver must stay during the class and look after his/her child. We have limited space and no exceptions are allowed.
4. Caregivers must ensure that the child is supervised and that he/she doesn’t damage SpeakItaly’s premises or dirty surfaces that will be used for the activities. No stepping on tables, window sills, sofas, or benches will be tolerated.
5. Arrival time is 5 minutes before your class start time. Please DO NOT arrive earlier. The teacher has other classes, and you may have to wait outside. Once in the space, please wait for the teacher in our designated waiting area; please do not occupy the classroom or the kitchen.
6. Please be on time. On-going classes cannot be interrupted; therefore, if you arrive more than 5 minutes late, you may lose your class or not be able to finish in time.
7. Caregivers can go in and out of the premises at any given time. If you are participating in a drop-off class, you can come back for pick-up only. No one can stay in the waiting area for the entire class.
8. The activity you signed up for only happens in one classroom or designated areas, so no one is allowed in other areas.
9. Please hang your jackets in the designated area and don’t leave your belongings around. We are not responsible for any loss.
10. If you need to change diapers, please use the bathroom. Please avoid using common areas, tables, or benches: those are used by many people and therefore are not suitable for such purposes. Once done, please place the diaper in a ziplock bag and dispose it in the trash can in the kitchen.
11. The staff bathroom is not to be used by the public, as per the sign on the door. It is a restricted area accessible by our personnel.
12. If you need to have access to the kitchen for any other purpose, please ask one of our team members, as that is a restricted area for staff only.
13. It is allowed for your child to have a snack during class and/or while waiting for their class, but please make sure to clean up after them as a courtesy to other customers coming after you. Our common areas are kept clean to ensure everyone has a pleasant experience so we kindly ask you to be mindful of that.

PHOTO RELEASE AGREEMENT
I hereby grant and authorize Speakitaly NYC the right to take, edit, alter, copy, exhibit, publish, distribute and make use of any picture or video taken of me (or my child, if minor) to be used in and/or for any lawful purpose. This authorization extends to all media, formats, and markets that are now known or later discovered. This authorization shall continue indefinitely unless I otherwise revoke this authorization in writing.

Translations & Services

DUAL-CITIZENSHIP SERVICES

1. When a project is commissioned and paid, the order cannot be canceled unless the cancellation email is received within 15 minutes of the payment. No refund is given under any circumstances outside of this time window.
2. The commissioner is solely responsible for providing the correct documentation, and he/she is also responsible for knowing exactly what is meant to be done to fulfill the purpose of the project unless the commissioner has completed a paid consultation with Speakitaly NYC’s team via phone or in person.
3. We are not responsible if the commissioner submits an old record or a wrong version of the record, and the document needs to be redone/resubmitted. If a document is rejected and needs to be submitted again, the commissioner must pay for new associated fees.
4. Once the translation is completed, the commissioner is responsible for a final review before receiving a signed copy. We don’t use software, so human errors can be present.
5. Our translators must type what is in the document, even when it presents mistakes. No exceptions.
6. The data and documents that you provide will be used exclusively to translate and obtain documents and services related to assisting in Dual Citizenship. We will not disclose any personal information to third parties except for the agencies involved in the process, such as the Italian consulate, official agencies appointed by the Italian consulates, and US governmental agencies that are the repositories of the vital record documents involved in the citizenship process. The exchange of information with said entities is generally performed via email, phone, or by upload on a secure online platform (i.e. VitalChek). Under no circumstances is your data sold to third parties or used or shared with individuals or entities not involved in the process.
7. After receiving notification that your documents are ready, we will notify you to arrange a pick-up or a shipping order. Speakitaly won’t be responsible for the loss of such documents after 5 business days unless agreed differently upon confirmation of the project. If we can’t store them and you don’t reply to us, your documentation will be mailed via regular USPS mail.
8. If you have a scheduled consultation, it can be rescheduled one time if the note is received no later than 36h before the scheduled day/time.
9. If your consultation lasts less the unused time is lost as the time was reserved. If your consultation exceeds your booked time, you will be charged for the extra minutes according to standard rates. (current rate per minute).10. For Record Search: If the information provided turns out to be incorrect SpeakItaly NYC will bill for a new search. It is your responsibility to make sure it is all correct.
10. For Record Search: the fee applies to one city only. For multiple cities, additional fees are required.
11. Speakitaly NYC is not responsible for any delays, loss, or damage incurred during the mailing process once items have been dispatched. For books, please note that the stated timeframe of 2–3 business days refers exclusively to internal processing time and does not include shipping or delivery durations. For all documents from Italy, the only accepted mailing method of the comuni is Posta Prioritaria, which typically requires 4–6 weeks for delivery and does not include tracking. If mailed items are lost or not received, any request for replacement documents will incur new shipping fees.

Official Exams

1. FEE AND DATES: Cils and Celi Exam fee is non-refundable. If you have a medical emergency, we can try to submit your request to the issuing University but we cannot guarantee they will accept your request. If they do, they will allow you to register within 18 months. Such change will require you to pay a small fee imposed by the university + the cost of the center fee. In any other case, no exam date change is possible under any circumstances. 
2. REGISTRATION: The candidate is the only one responsible for providing Speakitaly NYC with the necessary forms to register for the exam, as indicated on www.speakitalynyc.com section Official Exam Center. The candidate is responsible for providing such documentation within 24 hours of payment. Suppose a candidate misses the exam date because their registration wasn’t completed due to a lack of documentation. In that case, he/she will have the possibility to receive school credit for another session, minus the exam center fee that is indicated.
3. THE DAY OF THE EXAM: no late entry is permitted under any circumstances.
4. CERTIFICATES: We keep them for 8 weeks from receipt. After that, we are not responsible for holding on to them, and they may not be available anymore once you realize you do need them for your citizenship application. Mailing costs will always be indicated in the email Speakitaly NYC sends out as soon as the certificates are in our hands.
5. CAPITALIZATION: If possible, you will still have to pay the fee in full as you are occupying a seat at our center. 

Privacy Notice for all Services

PRIVACY NOTICE Last updated December 01, 2021   This privacy notice for Speakitaly NYC LLC (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

• Visit our website at http://www.speakitalynyc.com, or any website of ours that links to this privacy notice

 

• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@speakitalynyc.com.  SUMMARY OF KEY POINTS This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Speakitaly NYC LLC and the Services, the choices you make, and the products and features you use. Click here to learn more. Do we process any sensitive personal information? We do not process sensitive personal information. Do we receive any information from third parties? We do not receive any information from third parties. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Click here to learn more. How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more. What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more. How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. Want to learn more about what Speakitaly NYC LLC does with any information we collect? Click here to review the notice in full.  TABLE OF CONTENTS 1. WHAT INFORMATION DO WE COLLECT?2. HOW DO WE PROCESS YOUR INFORMATION?3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?5. HOW LONG DO WE KEEP YOUR INFORMATION?6. HOW DO WE KEEP YOUR INFORMATION SAFE?7. DO WE COLLECT INFORMATION FROM MINORS?8. WHAT ARE YOUR PRIVACY RIGHTS?9. CONTROLS FOR DO-NOT-TRACK FEATURES10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?11. DO WE MAKE UPDATES TO THIS NOTICE?12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 1. WHAT INFORMATION DO WE COLLECT? Personal information you disclose to us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.  Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names

 

• phone numbers

 

• email addresses

 Sensitive Information. We do not process sensitive information.  All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.  2. HOW DO WE PROCESS YOUR INFORMATION? In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

 

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

 

• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

 

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

 

• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below).

 

• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

 

• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

 

• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

 

• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

 

• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. Click here to learn more. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

 

• For investigations and fraud detection and prevention

 

• For business transactions provided certain conditions are met

 

• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

 

• For identifying injured, ill, or deceased persons and communicating with next of kin

 

• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

 

• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province

 

• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

 

• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

 

• If the collection is solely for journalistic, artistic, or literary purposes

 

• If the information is publicly available and is specified by the regulations

  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? In Short: We may share information in specific situations described in this section and/or with the following third parties.  We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  5. HOW LONG DO WE KEEP YOUR INFORMATION? In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 6. HOW DO WE KEEP YOUR INFORMATION SAFE? In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 7. DO WE COLLECT INFORMATION FROM MINORS? In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@speakitalynyc.com. 8. WHAT ARE YOUR PRIVACY RIGHTS? In Short: In some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. If you have questions or comments about your privacy rights, you may email us at info@speakitalynyc.com. 9. CONTROLS FOR DO-NOT-TRACK FEATURES Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.). CCPA Privacy Notice The California Code of Regulations defines a “resident” as: (1) every individual who is in the State of California for other than a temporary or transitory purpose and(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose All other individuals are defined as “non-residents.” If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information. What categories of personal information do we collect? We have collected the following categories of personal information in the past twelve (12) months: 

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under California or federal law	Gender and date of birth	YES
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO

  We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels;

 

• Participation in customer surveys or contests; and

 

• Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information? More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at info@speakitalynyc.com, or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information. Speakitaly NYC LLC has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Speakitaly NYC LLC will not sell personal information in the future belonging to website visitors, users, and other consumers. Your rights with respect to your personal data Right to request deletion of the data — Request to delete You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities. Right to be informed — Request to know Depending on the circumstances, you have a right to know:

• whether we collect and use your personal information;

 

• the categories of personal information that we collect;

 

• the purposes for which the collected personal information is used;

 

• whether we sell your personal information to third parties;

 

• the categories of personal information that we sold or disclosed for a business purpose;

 

• the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

 

• the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights We will not discriminate against you if you exercise your privacy rights. Verification process Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you. Other privacy rights 

• You may object to the processing of your personal information.

 

• You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

 

• You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

 

• You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email at info@speakitalynyc.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you. 11. DO WE MAKE UPDATES TO THIS NOTICE? In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. 12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? If you have questions or comments about this notice, you may email us at info@speakitalynyc.com or by post to: Speakitaly NYC LLC49 W 28th StreetFloor 3New York, NY 10001United States 13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.

This privacy policy was created using Termly’s Privacy Policy Generator.
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