Cancellation Policy

GROUP CLASSES

1) Level A1.1: All requests for a full refund (minus a non-refundable fee of $50) must be submitted to SpeakItaly NYC by email and be received at least 10 business days prior to the scheduled first day of class. If the request is made within the terms, a prorated monetary refund will be credited to the card used upon enrollment.  If after attending the first class, you need to withdraw from the group, we can give you a credit for the remaining classes to use for another group class within 90 days, only when and if the group remains with a minimum number of three students in the class. No refund is given after the first class or for missed classes under any circumstances.

2) All other levels (other than A1.1): If you are a current student and your attendance is confirmed by phone or by email authorizing payment, no refund is allowed in any circumstance IF notified after 24 hours of said confirmation/enrollment. No refund for missed classes is allowed. If you are a new student and after attending the first class you need to withdraw from the group, we can give you a credit for the remaining classes to use for another group class within 90 days, only when and if the group remains with a minimum number of three students in the class. No refund is given for missed classes under any circumstances.

3) No make-up classes are included in the cost of the course unless agreed upon enrollment. You can buy 2 make-up classes at a discounted rate.

4) We may reschedule the start date of a course for a week if we haven’t reached the minimum number of students. You will always be informed of the change.

5) SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non compete agreement with SpeakItaly NYC

6) If you purchase a course/class for another person, you are the person who holds responsibility on behalf of such a person.

7) Speakitaly reserves the right to cancel a student’s enrollment if their behavior is not considered proper or safe for both attendees and the teacher.

8) If you sign up for a group course in which only one or two students remain for any given reason after 3 times in a row, the class will change to 1 hour (for 90-minute groups) or 1h30 (for 120-minute groups) as the curriculum to cover will be completed in less time.

9) IN PERSON CLASSES: Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that she/he will be able to hear the doorbell. If you know you will be running late, please let her/him know beforehand. 

10) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.

11) PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.

12) If we notice that a payment you authorized didn’t go through we reserve the right to charge the card on file or request payment even if you have already completed the term and you are no more enrolled.

 

PRIVATE CLASSES (ADULTS)

1) Private class packages must be used within 60 days from the last attended class and will expire after 6 months from purchase. No refund is allowed in any circumstance.

​2) The fee for private lessons is charged in full if cancellation is made less than 36 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered. 

3) Speakitaly NYC reserves the right to reassign teachers after a set of classes has started if unforeseen circumstances occur. If a teacher resigns students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC.

4) If you don’t like your first class, we will assign you a new teacher and waive that class. We allow up to two changes of teachers​.

5) If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots.

6) If you arrive late, the teacher will still need to end your class at the time previously scheduled.

7) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.

8) PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.

9) Private packages are refundable only if the request is received within 24 hours of purchase. The starting date must be no later than 6 months from purchase.

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ALCOHOL CONSUMPTION AT SCHOOL

Speakitaly NYC neither provides nor condones alcoholic beverages on its premises, nor can be expected to monitor its consumption. Accordingly, subscribing registrants agree not to seek to hold Speakitaly NYC LLC accountable for any injuries, even arguably sustained, caused by the consumption of alcoholic beverages before coming to our premises and when attending a class on our premises. I am responsible for all my actions and I fully understand that I am giving up substantial rights including the right to sue. I acknowledge that I am signing the agreement freely and voluntarily and intend by my signature below to be a complete and unconditional release of all liability to the greatest extent allowed by law.

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NYC COVID-19 UPDATED GUIDANCE

To ensure the safety of our staff and students, Speakitaly NYC complies with the updated guidance issued by the City of New York for indoor spaces. You can review the most recent policy at nyc.gov/keytonyc

As the situation continues to evolve, we reserve the right to cancel/postpone all in-person classes and activities, or to switch to virtual classrooms. No refunds are allowed for such situations. Please review the complete Terms & Conditions of our services for more information. 

PRIVATE CLASSES ON DEMAND (ADULT STUDENTS ONLY)


1) Private classes on demand is a monthly subscription to online ONLY private lessons that are customized for your learning goals and taught by one of our instructors. 

  1. Private classes on demand is a monthly subscription to online ONLY private lessons that are customized for your learning goals and taught by one of our instructors. 

  2. The monthly subscription gives you access to 1, 4, or hours of private online lessons per billing cycle, as well as all the material needed. Your subscription will auto-renew every billing cycle. 
  3. A billing cycle is defined as the time between the end of one billing date to the next billing date.  You’ll have an “anchor date”, which is the day that your first subscription or package purchase was made. Your subscription is renewed on every anchor date of a new month. For example, if you purchased your monthly subscription on January 15th, your subsequent charges will be made every month on the 15th. 
  4. Monthly subscription hours do not roll over and must be used within the billing cycle month so be sure to use up all your hours in any given month. You can upgrade or downgrade your plan within 48 hours from your next billing cycle.
  5. Your commitment is monthly and you can cancel your subscription any time before your next billing date by emailing us at info@speakitalynyc.com. No refund will be allowed for missed classes during a billing cycle.
  6. Classes must be booked within 36 hours from the class date by emailing us at info@spesakitalynyc.com.
  7. Choice of the instructor for your class is not permitted. You will be assigned the first instructor available for the day/time you chose. 
  8. NO refund is allowed in any circumstance.

GROUP CLASSES 

1) All requests for a full refund (minus a non-refundable fee of $50) must be submitted to SpeakItaly NYC by email and be received at least 10 business days prior to the scheduled first day of class. If the request is made within the terms, a prorated monetary refund will be credited to the card used upon enrollment.  If after attending the first class, your child needs to withdraw from the group, we can give you a credit for the remaining classes to use for another group course within 90 days, only when and if the group remains with a minimum number of three students in the class. No refund is given after the first class or for missed classes under any circumstances.

2) No make-up classes are included in the cost of the course unless agreed upon enrollment. You can buy 2 make-up classes at a discounted rate.

3) SpeakItaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur. If a teacher resigns, students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non compete agreement with SpeakItaly NYC

4) IN PERSON CLASSES: Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that she/he will be able to hear the doorbell. If you know you will be running late, please let her/him know beforehand. 

5) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.

6) PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.

7) If we notice that a payment you authorized didn’t go through we reserve the right to charge the card on file or request payment even if you have already completed the term and you are no more enrolled.

 

PRIVATE CLASSES (CHILDREN)

1) Private class packages must be used within 60 days from the last attended class and will expire after 6 months from purchase. No refund is allowed in any circumstance.

​2) The fee for private lessons is charged in full if cancellation is made less than 36 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered. 

3) Speakitaly NYC reserves the right to reassign teachers after a set of classes has started if unforeseen circumstances occur. If a teacher resigns students are not allowed to request a refund nor they can entertain any paid teaching relationship with such teacher as he/she is bound by a non-compete agreement with SpeakItaly NYC.

4) If your child doesn't like the first class, we will assign a new teacher and waive that class. We allow up to two changes of teachers​.

5) If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots.

6) If you arrive late, the teacher will still need to end your class at the time previously scheduled.

7) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson.

8) PACKAGES RENEWAL: Please be aware that all renewals for private class packages and group courses made by email or phone are subject to the cancellation policy signed upon enrollment.

9) Private packages are refundable only if the request is received within 24 hours of purchase. The starting date must be no later than 6 months from purchase.

 

EVENTS, WORKSHOPS, AND COOKING CLASSES

1) Tickets are nonrefundable nor exchangeable to other dates or Speakitaly NYC’s events. They are transferable to another attendee. 

2) If the event is outside or the weather does not permit (NYS declares a state of emergency) you will be given an option to reschedule. NO refunds allowed under any circumstances. 

COOKING CLASSES:  We understand that although Speakitaly NYC prioritizes safety for its students, participation in the cooking classes and other activities hosted by Speakitaly NYC (the “Activities'') involves an inherent risk of injury and illness including cuts, falls, burns, allergic reactions, and other risks associated with preparing and consuming food. We further understand that the Activities may include food preparation, which will require the use of potentially dangerous kitchen equipment such as knives (safety knives where practicable), electric mixers, blenders, gas or electric stoves (induction burners where practicable), microwave ovens, conventional ovens, etc., and that other children or adults will be present during the Activities and working with the same equipment. We elect to allow the Student to participate in these activities and assume full responsibility for any loss, property damage or personal injury that we or our property may sustain as a result of the Student’s being engaged in such activities, whether caused by the negligence of Speakitaly NYC or otherwise. We acknowledge that we know of no medical reason why the student should not participate in the Activities, including, but not limited to food allergies or sensitivities of the Student or anyone in our household(s). In the event of an emergency, we give our consent to Speakitaly NYC to provide medical care to the Student or us, and to give authority to any emergency personnel to render immediate aid. I fully agree with the terms and conditions above.

 

NYC COVID-19 UPDATED GUIDANCE

To ensure the safety of our staff and students, Speakitaly NYC complies with the updated guidance issued by the City of New York for indoor spaces. You can review the most recent policy at nyc.gov/keytonycAs the situation continues to evolve, we reserve the right to cancel/postpone all in-person classes and activities, or to switch to virtual classrooms. No refunds are allowed for such situations. 

1) When a project is commissioned, the order cannot be canceled unless the cancellation email is received within 15 minutes.

2) If a document is rejected and needs to be submitted again, the commissioner must pay for new fees (shipping or time for a new appointment )

3) If the information provided turns out to be incorrect SpeakItaly will bill for a new search. It is your responsibility to make sure it is all correct.

4) The data and documents that you provide will be used exclusively to be translated and to obtain documents if you need to be assisted in the retrieval of documents

5) Any of the data that we will collect from you shall be used in a correct, lawful, and transparent manner in order to protect your privacy.

6) We will not disclose any personal information to third parties except for the agencies involved in the process such as the Italian consulate, official agencies appointed by the Italian consulates, and US government agencies that are the repositories of the vital record documents involved in the citizenship process. The exchange of the information with said entities is generally performed via email, phone, or by upload on a secure online platform (i.e. VitalChek)

7) Under no circumstances your data is sold to third parties or used or shared with individuals or entities not involved in the process

8) Consultations: If you get all your questions answered before the type of consultation happens ( phone or in-person), it is counted as completed. Orders can be voided within 24 hours only.