Cancellation Policy

GROUP CLASSES (ADULTS)

  1. LEVEL A1.1: All requests for full refunds on Level A1.1 group classes (minus a non-refundable fee of $50) must be submitted to Speakitaly NYC by email and received at least 10 business days prior to the scheduled first day of class. Pro-rated refunds are allowed after the first class but no refund is given after the second class or for missed classes.
  2. LEVEL A1.2 and UP: If attendance for any level A1.2 and up is confirmed by you, no refund is allowed in any circumstance if notified after 24 hours of said confirmation
  3. No make-up classes are included in the cost of the course unless agreed upon enrollment.
  4. Speakitaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.
  5. Cancellations for groups level A1.1 must be received within 24 hours from purchase, during business hours (9AM to 7PM) in order to be considered. For groups with less than 4 students, refunds are not possible under any circumstance.

​* Please Note: “If attendance for any level A1.1 and up OR a new set of private classes is officially confirmed, no refund is allowed if notified after 24 hours”​​

GROUP CLASSES (CHILDREN)

  1. All requests for full refunds (minus a non-refundable fee of $50) must be submitted to Speakitaly NYC by email and received at least 10 business days prior to the scheduled first day of class. Pro-rated refunds are allowed after the first class but no refund is given after the second class or for missed classes.
  2. No make up classes are included in the cost of the course unless agreed upon enrollment.
  3. Speakitaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.​

PRIVATE CLASSES (CHILDREN & ADULTS)

  1. Private class packages must be used within 60 days from last attended class and will expire after 6 months from purchase. No refund is allowed in any circumstance.
  2. The fee for private lessons is charged in full if cancellation is made less than 24 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered.
  3. Speakitaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.
  4. If you don’t like your first class, we will assign you a new teacher and waive that class. We allow up to two change of teachers​
  5. If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots. 

EVENTS & CHILDREN CAMP
Non-exchangeable and non-refundable in any circumstance.

For Children Camp only: change of dates are not allowed but if we can accommodate, we will try to help you (based on availability)​​

PRIVATE CLASSES ON DEMAND (ADULT STUDENTS ONLY)
1) Private classes on demand is a monthly subscription to online ONLY private lessons that are customized for your learning goals and taught by one of our instructors. 

  1. Private classes on demand is a monthly subscription to online ONLY private lessons that are customized for your learning goals and taught by one of our instructors. 

  2. The monthly subscription gives you access to 1, 4, or hours of private online lessons per billing cycle, as well as all the material needed. Your subscription will auto-renew every billing cycle. 
  3. A billing cycle is defined as the time between the end of one billing date to the next billing date.  You’ll have an “anchor date”, which is the day that your first subscription or package purchase was made. Your subscription is renewed on every anchor date of a new month. For example, if you purchased your monthly subscription on January 15th, your subsequent charges will be made every month on the 15th. 
  4. Monthly subscription hours do not roll over and must be used within the billing cycle month so be sure to use up all your hours in any given month. You can upgrade or downgrade your plan within 48 hours from your next billing cycle.
  5. Your commitment is monthly and you can cancel your subscription any time before your next billing date by emailing us at info@speakitalynyc.com. No refund will be allowed for missed classes during a billing cycle.
  6. Classes must be booked within 36 hours from the class date by emailing us at info@spesakitalynyc.com.
  7. Choice of the instructor for your class is not permitted. You will be assigned the first instructor available for the day/time you chose. 
  8. NO refund is allowed in any circumstance.

TRANSLATIONS/APOSTILLES
When a project is commissioned, the order can’t be canceled unless the cancellation email is received within 15 minutes. ​​

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