Cancellation Policy

GROUP CLASSES

1) LEVEL A1.1: All requests for full refunds on Level A1.1 group classes (minus a non-refundable fee of $50) must be submitted to Speakitaly NYC by email and received at least 10 business days prior to the scheduled first day of class. 

​2) LEVEL A1.2 and UP: If attendance for any level A1.2 and up is confirmed by you, no refund is allowed in any circumstance if notified after 24 hours of said confirmation.

3) No make-up classes are included in the cost of the course unless agreed upon enrollment. You will though have the chance to buy 2 make up classes at a discounted rate. 

​4) Pro-rated refunds are allowed after the first class but no refund is given after the first class or for missed classes under any circumstances. Refunds are not possible though if the group has less than 3 attendees

5) We may reschedule the start date of a course for a week if we haven’t reached the minimum number of students. You will always be informed of the change.

6) If you purchase a course/class for another person, you are the person who holds responsibility on behalf of such a person.

7) Speakitaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.

8) Speakitaly reserves the right to cancel a student’s enrollment if their behavior is not considered proper or safe for both attendees and the teacher.

8) If you sign up for a group course in which only one or two students remain for any given reason,  the class will change to 1 hour as the curriculum to cover will be completed in less time.

9) IN PERSON CLASSES: Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that she/he will be able to hear the doorbell. If you know you will be running late, please let her/him know beforehand. Thanks for your understanding. 

10) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson including parents/guardians unless the child is younger than 3 years old. The only exception is for Mommy & Me Classes.

​* Please Note: “If attendance for any level A1.1 and up OR a new set of private classes is officially confirmed, no refund is allowed if notified after 24 hours”​​

 

PRIVATE CLASSES 

1) Private class packages must be used within 60 days from the last attended class and will expire after 6 months from purchase. No refund is allowed in any circumstance.

​2) The fee for private lessons is charged in full if cancellation is made less than 24 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered.

3) Speakitaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.

4) If you don’t like your first class, we will assign you a new teacher and waive that class. We allow up to two change of teachers​

5) If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots.

6) IN PERSON CLASSES: Please arrive 10 minutes prior to your class and no later than 10 minutes after the starting time to avoid interruptions during class. Once the teacher is with the group, we can’t guarantee that she/he will be able to hear the doorbell. If you know you will be running late, please let her/him know beforehand. Thanks for your understanding. 

7) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson including parents/guardians unless the child is younger than 3 years old. The only exception is for Mommy & Me Classes.

 

ALCOHOL CONSUMPTION AT SCHOOL

Speakitaly NYC neither provides nor condones alcoholic beverages on its premises, nor can be expected to monitor its consumption. Accordingly, subscribing registrants agree not to seek to hold Speakitaly NYC LLC accountable for any injuries, even arguably sustained, caused by the consumption of alcoholic beverages before coming to our premises and when attending a class on our premises. I am responsible for all my actions and I fully understand that I am giving up substantial rights including the right to sue. I acknowledge that I am signing the agreement freely and voluntarily and intend by my signature below to be a complete and unconditional release of all liability to the greatest extent allowed by law.

PRIVATE CLASSES ON DEMAND (ADULT STUDENTS ONLY)


1) Private classes on demand is a monthly subscription to online ONLY private lessons that are customized for your learning goals and taught by one of our instructors. 

  1. Private classes on demand is a monthly subscription to online ONLY private lessons that are customized for your learning goals and taught by one of our instructors. 

  2. The monthly subscription gives you access to 1, 4, or hours of private online lessons per billing cycle, as well as all the material needed. Your subscription will auto-renew every billing cycle. 
  3. A billing cycle is defined as the time between the end of one billing date to the next billing date.  You’ll have an “anchor date”, which is the day that your first subscription or package purchase was made. Your subscription is renewed on every anchor date of a new month. For example, if you purchased your monthly subscription on January 15th, your subsequent charges will be made every month on the 15th. 
  4. Monthly subscription hours do not roll over and must be used within the billing cycle month so be sure to use up all your hours in any given month. You can upgrade or downgrade your plan within 48 hours from your next billing cycle.
  5. Your commitment is monthly and you can cancel your subscription any time before your next billing date by emailing us at info@speakitalynyc.com. No refund will be allowed for missed classes during a billing cycle.
  6. Classes must be booked within 36 hours from the class date by emailing us at info@spesakitalynyc.com.
  7. Choice of the instructor for your class is not permitted. You will be assigned the first instructor available for the day/time you chose. 
  8. NO refund is allowed in any circumstance.

GROUP CLASSES 

1) All requests for full refunds (minus a non-refundable fee of $50) must be submitted to Speakitaly NYC by email and received at least 10 business days prior to the scheduled first day of class. Pro-rated refunds are allowed after the first class but no refund is given after the first class or for missed classes. If the group remains with less than 3 students we can’t pro-rate nor refund as the minimum number of students is not met anymore 

2) No make-up classes are included in the cost of the course unless agreed upon enrollment.

3) Speakitaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.​

4) IN PERSON CLASSES: For safety reasons related to COVID-19 precautionary measures, we ask all parents to drop off their children at school and come back at the end of the class to pick them up. Because of the limited space at our location, we are unable to have visitors in the waiting area.   We also kindly ask our students to arrive NO EARLIER than 5 minutes prior to their scheduled class. This is to avoid interruptions during class and facilitate the transition from one group to another in complete safety.

5) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson including parents/guardians unless the child is younger than 3 years old. The only exception is for Mommy & Me Classes.

 

PRIVATE CLASSES 

1) Private class packages must be used within 60 days from the last attended class and will expire after 6 months from purchase. No refund is allowed in any circumstance.

​2) The fee for private lessons is charged in full if cancellation is made less than 24 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered.

3) Speakitaly NYC reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.

4) If you don’t like your first class, we will assign you a new teacher and waive that class. We allow up to two change of teachers​

5) If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, Speakitaly NYC reserves the right to reassign teachers and time slots. 

6) IN PERSON CLASSES: For safety reasons related to COVID-19 precautionary measures, we ask all parents to drop off their children at school and come back at the end of the class to pick them up. Because of the limited space at our location, we are unable to have visitors in the waiting area.   We also kindly ask our students to arrive NO EARLIER than 5 minutes prior to their scheduled class. This is to avoid interruptions during class and facilitate the transition from one group to another in complete safety.

7) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson including parents/guardians unless the child is younger than 3 years old. The only exception is for Mommy & Me Classes.

 

EVENTS & CHILDREN CAMP

1) Non-exchangeable and non-refundable in any circumstance.

2) For Children Camp only: change of dates are not allowed but if we can accommodate, we will try to help you (based on availability)​​

When a project is commissioned, the order can’t be canceled unless the cancellation email is received within 15 minutes. ​​